外貿(mào)企業(yè)產(chǎn)品經(jīng)營過程中會遇到各式各樣的客戶，不同國家客戶雖然在相關(guān)商貿(mào)業(yè)務(wù)往來中溝通習(xí)慣并不相同，但是發(fā)貨以及接貨方式?jīng)]有本質(zhì)的區(qū)別，遇到貨物到港后客戶不提貨怎么辦呢?
遇到貨物到港后客戶不提貨怎么辦這樣的問題需針對性解決，要根據(jù)客戶反應(yīng)而做不同決策。
例如：
Mr. Antony
you have ordered 150 door locks, 110 handles, 430 drawer locks, 275 spherical locks, 531 glass window locks, 432 electronic locks, 167 chain locks, 1950 anti-theft locks and 672 padlocks. The number is 1, 50 and the lock core is 4532. The shipment was sent from our port on November 28 and arrived at the destination port on December 14. Our bill of lading will be mailed to your company on the date of shipment, and by mail inquiry we know that you have received the bill of lading on December 3 and have received feedback from the port, so far you have not yet arrived at the port to pick up the goods. If you give up the goods, you may contact Borg cargo Trading Co., Ltd., which is also one of our cooperative enterprises. We have contacted Borg goods and Trade Co., Ltd., and are willing to accept the goods, if you do not want to give up. We can contact you in return for the shipment, and we will discuss it again with you.
安東尼先生
貴公司在我方訂購?fù)庋b門鎖150個，執(zhí)手鎖110個，抽屜鎖430個，球形門鎖275個，玻璃櫥窗鎖531個，電子鎖432個，鏈子鎖167個，防盜鎖1950個，掛鎖672個，號碼鎖1500個，鎖芯4532個，這批貨品已由我方港口于11月28日發(fā)出，于12月14日到達目標(biāo)港口。
我公司于發(fā)貨當(dāng)日將提貨單郵寄給貴方公司，通過郵件查詢得知，貴方已在12月3日接到提貨單，來自港口反饋消息，直到目前為止貴公司依然未到港口提貨。
如貴方放棄該批貨物，可直接聯(lián)系博格貨貿(mào)有限公司，該公司也是我方合作企業(yè)之一，我方已和博格貨貿(mào)有限公司取得聯(lián)系，博格貨貿(mào)有限公司愿意接收這批產(chǎn)品，如貴方不想放棄該批貨物可回函與我方聯(lián)系，我方會和貴方再次協(xié)商討論。
該公司在接到信函之后回函
Ms. Zhao Jing
is very sorry that our company did not propose our products to the port during the contract period, because of the deviation in our product sales chain, the end customer did not renew the contract with us, Guofang is in contact with other customers, the goods will be accepted by us. However, the corresponding time will be postponed, in this process we will bear all the expenses incurred after the Kwai Fong street port reminder, you can send me the corresponding documents receipt information, we will be the corresponding account into your bank account.
趙晶女士
非常抱歉，我公司未在合同期內(nèi)將產(chǎn)品提出港口，我方產(chǎn)品銷售鏈條出現(xiàn)偏差，終端客戶沒有和我方續(xù)約，我方正在聯(lián)系其他用戶，這批貨物我方會接受，提貨時間將向后延期，在這一階段所產(chǎn)生的費用我方會全部承擔(dān)，在貴方接到港口催款單之后，可將相應(yīng)單據(jù)收款信息發(fā)送給我方，我方會將款項打入貴方銀行賬號中。
從如上案例可知，該產(chǎn)品購入公司并沒有放棄這批產(chǎn)品，只是因為產(chǎn)品銷售時出現(xiàn)問題，終端產(chǎn)品購入用戶沒有和該公司續(xù)約而導(dǎo)致無法將產(chǎn)品銷售出去，之所以該客戶沒有接收貨物，必然是因為沒有自己的倉庫可存放貨物，通過信函溝通，該公司已經(jīng)承諾會支付貨物港口存儲費用，因此對于外貿(mào)銷售方企業(yè)不會造成任何經(jīng)濟損失。
我們來看另一案例：
Mr. Dunlop, your order in our company is for 1500 air ducts, 1500 stainless steel dustbins, 2300 metal supports, 3200 curtain bars, 1, 400 curtain bars, 2, 500 rings, 750 lifting racks, 5, 000 hooks, 4, 000 hanger hangers, Honey seals 11000 have arrived in New York Harbor, we hope you can pick up the goods in time, according to the contract, the delivery time is only two days. It is expressly stipulated in the contract that you shall pick up the goods before December 15. The bill of lading is mailed by us on November 15, and the bill of lading has been received by the company on December 1, regardless of any reason, if your delivery time exceeds the time specified in the contract, We will not pay any charges related to the port.
鄧祿普先生
貴公司在我公司訂購的萬向輪1500個，風(fēng)管1500個，不銹鋼垃圾桶2300個，金屬吊撐3200個，窗簾桿1400個，窗簾桿吊環(huán)2500個，升降晾衣架750個，衣鉤5000個，衣架4000華潤，秘封條11000個已到達紐約港，希望貴公司能夠及時提貨，據(jù)合同規(guī)定提貨時間僅剩余兩天時間。
合同中明確規(guī)定貴公司應(yīng)在12月15日之前提貨，提貨單我公司于11月15日郵寄，12月1日貴公司已收到提貨單，無論任何原因，如貴公司提貨時間超過合同內(nèi)規(guī)定時間，我方不會支付港口任何相關(guān)費用。
該公司發(fā)出信函后未得到客戶公司任何回應(yīng)，由于該客戶公司已支付全款，此后該外貿(mào)企業(yè)雖接到港口方催繳單，但并未做任何回應(yīng)。
遇到客戶不提貨怎么辦這一問題時，首先要關(guān)注到和客戶溝通，如客戶有實際難題，外貿(mào)企業(yè)應(yīng)本著合作關(guān)系幫助客戶企業(yè)解決問題，如果在相應(yīng)時間內(nèi)未提貨，客戶沒有任何說明，同銷售方企業(yè)不做任何聯(lián)系，只要銷售方企業(yè)收到全款，則可以不對后期相應(yīng)問題做任何處理，而此后滯留及延期等相關(guān)費用則由客戶方提貨時自行承擔(dān)。
