以下是回復(fù)詢盤(pán)的一些技巧，你可以參考一下：
高效回盤(pán)5大要訣 及時(shí)：接到買(mǎi)家詢盤(pán)，要給予及時(shí)反饋，確保詢盤(pán)回復(fù)有效性。通常在1小時(shí)內(nèi)完成回詢盤(pán)，訂單生成的率高達(dá)70%，回時(shí)間超過(guò)10小時(shí)，會(huì)大大降低訂單生成率。
專業(yè)：賣(mài)家應(yīng)具備豐富的行業(yè)知識(shí)，對(duì)于客戶關(guān)于產(chǎn)品方面詢問(wèn)，能夠給予專業(yè)解答。
準(zhǔn)確：要將回復(fù)信寫(xiě)得很清楚，首先要正確理解買(mǎi)家來(lái)函的準(zhǔn)確意思，如有不清楚的地方，則應(yīng)立即去函向客戶詢問(wèn)了解，切忌一知半解。
具體：盡量一次性多傳達(dá)自己的意思，以免來(lái)回溝通錯(cuò)過(guò)了商機(jī)。
格式：格式一般分為稱呼、正文、敬祝語(yǔ)、落款幾個(gè)部分，語(yǔ)言簡(jiǎn)潔準(zhǔn)確，避免出現(xiàn)語(yǔ)法和拼寫(xiě)的錯(cuò)誤。鑒于東西方文化的差異建議回答賣(mài)家問(wèn)題直截了當(dāng)，一般疑問(wèn)句建議先回答yes或者no，然后再補(bǔ)充自己需要說(shuō)明的。
回盤(pán)參考模版 不同狀態(tài)下訂單，回復(fù)詢盤(pán)的方式和技巧各有不同。下面將訂單狀態(tài)大致分為一下幾類，一一說(shuō)明：
1、未付款詢盤(pán)回復(fù)：
第一主動(dòng)出擊，當(dāng)買(mǎi)家下單后應(yīng)及時(shí)主動(dòng)與買(mǎi)家聯(lián)系，聯(lián)系內(nèi)容可以按照先后順序包括為打招呼，對(duì)產(chǎn)品進(jìn)一步的介紹，并告知請(qǐng)付款以及時(shí)查看庫(kù)存?zhèn)湄?，盡快發(fā)貨。下面一個(gè)不錯(cuò)的回復(fù)：
Dear XXX,
we have got your order of......
The bag you order is one of the hot items from my store and it is made of high quality leather. But the order seems unpaid. If there's anything I can help with the price or size etc.
When the payment is finish, I can stock up the item and get it ready for shipping.
If any further questions, please feel free to contact with us.
Thanks
Best Regards
2、已付款訂單的回復(fù)：主要內(nèi)容包括確認(rèn)產(chǎn)品的規(guī)格，尺碼等等具體事宜，表現(xiàn)賣(mài)家的專業(yè)性下面是一個(gè)不錯(cuò)的例子：
Dear XXX,
I am very glad to hear from you. The biggest size we have is 39. And this shoes is little bigger in size. So I think 39 will fit.
If you have any other questions, Please feel free let me know.
We are looking forward to getting your early reply.
Best Regards
3、發(fā)貨后的回復(fù)：
從貨物離開(kāi)中國(guó)海關(guān)至買(mǎi)家收到貨物建議每個(gè)階段賣(mài)家都給買(mǎi)家發(fā)一封郵件通知買(mǎi)家，直到買(mǎi)家收到貨為止。因?yàn)橘I(mǎi)家付款后都急于收到貨物，而郵寄過(guò)程一般又是5-10天不確定的，因此這樣隨時(shí)通知買(mǎi)家貨物狀態(tài)一是表現(xiàn)自己商業(yè)城信度二是及時(shí)的溝通能讓買(mǎi)家不再急切詢問(wèn)。
A、告訴買(mǎi)家訂單詳情
Dear Customer，
The item you order is already shipped and the tracking number is XXXXX
The mail status is as follows:
SHANGHAI
Dispatch from Sorting Center
This is the status of your order. You will get it soon.
Thanks for your support and understanding.
B、 詢問(wèn)是否收到貨物
Dear customer,
EMS tracking information（EMS網(wǎng)站查詢）
This is the status showing on EMS. Have you already got the items? If you have got the items, please let me know.
Thanks
4、 客戶投訴產(chǎn)品質(zhì)量有問(wèn)題
Dear customer,
I received the boots but I can't sell them because the Gucci box was ripped up if you can't secure the packages better than that then you will not be hearing from me again！
Dear friend,
I am very sorry to hear that. The damage must happened during transportation. I usually make sure everything is in good condition before shipping products out. I make sure giving you more discounts to make up when you buy from me next time. Thanks for your understanding.
Best Regards
5、訂單完成
Dear customer,
I am very happy to see that you have received the items. Thanks for your support. I hope you satisfy with the item and looking forward to do more business in the future with you.
Thanks
Best Regards
6、提醒買(mǎi)家給自己留評(píng)價(jià)，這是在交易結(jié)束后很重要的一個(gè)環(huán)節(jié)
Hi there,
Thanks for your continuous support to our store, and we are improving ourselves from service, quality, sourcing and so on.
it would be appreciated if you can leave us a positive feedback ,it's a great encouragement to us，if there's anything I can help with ,don't hesitate to tell me .
Best wishes
7、折扣
Dear xxx,
Thanks for your message.
Well, if you buy the 2 items, we can offer you a GBP 0.26 discount. Once we confirm your payment, we will post the item for you in time.
Please feel free to contact us if you have any further question.
Thanks & Best regards!
8、常見(jiàn)問(wèn)題回復(fù)
A、推廣新產(chǎn)品，采購(gòu)季節(jié)期間根據(jù)自己的經(jīng)驗(yàn)，可給買(mǎi)家推薦自己熱銷(xiāo)的產(chǎn)品。
Hi there,
As Christmas is coming, we found hair straightened has a large potential market. Many customers bought them for resale on DHgate or in their retail store because it's a high profit margin product.we have a wide range of GHD mk4 STRAIGHTER products on sell as well. Please click the following link to check them out. If you have more than 10 pieces in one order we can help you get a wholesale price. Thanks.
Regards
B、貨物斷貨，貨物偶爾的斷貨只要認(rèn)真解釋一下，買(mǎi)家一般能夠理解，最好的辦法是告訴買(mǎi)家自己會(huì)積極盡量幫他找到庫(kù)存，同時(shí)向他介紹類似的款式供其選擇。
Hi there,
We are really sorry that the bag you order is out of stock at the moment. I will contact the factory to see when they are going to be available again. I would like to recommend you some other pretty bags which have the same style. Hope you like them as well. You can click on the following link to check them out.
If there's anything I can help with, Please feel free to contact us.
Thanks.
Regards
C、改完價(jià)格再次催款，很多情況買(mǎi)家下單后覺(jué)得運(yùn)費(fèi)過(guò)高，不愿意付款希望賣(mài)家能夠給與折扣，下面的回復(fù)可以借鑒一下：
Hi there,
We already reset the price for you. I give you another 10% discount on top of the original shipping price. Because the price we offer is lower than the market price and as you know the shipping cost is really high, we do not make much profit from this product. Hope you are happy with it.
IF any further questions, please feel free to contact us.
Regards
D、大量訂購(gòu)詢問(wèn)價(jià)格，大量訂單詢盤(pán)買(mǎi)家若是趕上采購(gòu)季節(jié)應(yīng)該是很有誠(chéng)意的買(mǎi)家，對(duì)他們的回復(fù)要詳盡一些，內(nèi)容一般包括樣品的價(jià)格，采購(gòu)量和相應(yīng)的價(jià)格，這個(gè)報(bào)價(jià)建議是包括運(yùn)費(fèi)的，給買(mǎi)家感覺(jué)是給他的一個(gè)優(yōu)惠。
Hi there,
Thanks for your inquiry, and we really want to do more business with you, and I think it is the best way to place an sample order which is 45 USD shipping included, If 100 pieces in one order, we can offer you the bulk price which is 39.5 USD/piece. I am looking forward to your reply.
Regards
E、海關(guān)問(wèn)題，某些國(guó)家海關(guān)由于定期的嚴(yán)格檢查或者罷工等問(wèn)題造成郵件延誤，建議及時(shí)和買(mǎi)家通知，及時(shí)的溝通讓買(mǎi)家感覺(jué)你是一直在跟蹤貨物的狀態(tài)，以免置之不理造成誤會(huì)
Hi there,
According to the news from EMS in China, large quantity of mails to England is blocked by the custom due to the inspection. For the safety of the goods I suggest to send the goods after a few days. I am wondering if the delay going to be a problem for you. I am looking forward to your reply.Thanks
Regards
F、家?guī)滋旌筮€沒(méi)有收到貨物的詢問(wèn)，需要及時(shí)地與快遞公司聯(lián)系察看貨物狀態(tài)。
Hi,
we did send the package out on 2007-10-16,I think there must be some issues with the shipping company ,and we have been contacting them till now .we called the package back and resent them ,the new tracking number is 111814176 it's shipped via TNT .
I apologize for the inconveniences and hopefully you can receive the items soon. If there are any questions, don't hesitate to tell me.
Regards
G、 若你沒(méi)有feedback score,買(mǎi)家對(duì)于你的產(chǎn)品表示懷疑，可以借鑒這個(gè)賣(mài)家給買(mǎi)家的回復(fù)
Hi XXX,
First of all, I am very happy to receive your message. Although I have not much score on DHgate, I have been doing business on eBay for many years and I am quite confident about my products. Also DHgate offer escrow payment service which means the payment won't be released to seller till customer satisfy with the product and transaction. With the aim of seeking long term business partner, we cherish every customer we deal with. Please feel free to contact me if you have any questions.
Regards
呵呵，挺全面的嘛！
