不管你是在做自己的外貿(mào)獨(dú)立商城，還是在alibaba速賣通，eBay,etsy等平臺(tái)上面銷售商品，都會(huì)遇到一些買家拍下商品，但遲遲未下單的情況。
未付款訂單指買家已經(jīng)拍下商品，但尚未付款的訂單。
首先，PayPal商務(wù)顧問Jane分析下出現(xiàn)此類情況的原因：
1、拍下后，無法及時(shí)聯(lián)系賣家對(duì)細(xì)節(jié)進(jìn)行確認(rèn)
2、拍下后，發(fā)現(xiàn)運(yùn)費(fèi)過高
3、對(duì)同類商品需要再進(jìn)行比較
4、付款過程出現(xiàn)問題
5、對(duì)賣家信譽(yù)產(chǎn)生疑慮
那么對(duì)于未付款訂單，PayPal顧問Jane建議您可以采取以下管理技巧：
1）當(dāng)訂單生成后立即給買家發(fā)站內(nèi)信、郵件，或者利用TradeManager及時(shí)和買家進(jìn)行溝通，了解他對(duì)這些“未付款訂單”的意見
2）根據(jù)買家意見，
a.對(duì)價(jià)格、運(yùn)費(fèi)進(jìn)行調(diào)整，給予折扣，讓商品更具競爭力；
b.進(jìn)一步展示商品，提供圖片、細(xì)節(jié)描述，讓買家對(duì)商品質(zhì)量有更深認(rèn)識(shí)；
c.如果買家支付上遇到困難，可以主動(dòng)幫助買家解決該支付問題；
d.對(duì)自己的公司實(shí)力進(jìn)行簡單介紹，增加買家信任和購買信心。
3）如果買家24小時(shí)內(nèi)仍未付款也未給予任何回復(fù)，可以考慮主動(dòng)調(diào)整價(jià)格，系統(tǒng)會(huì)自動(dòng)發(fā)送調(diào)價(jià)后的郵件，通知買家重新關(guān)注下單商品
4）有條件可以跟買家進(jìn)行電話溝通
回復(fù)模板：
Dear X,
We appreciated your purchase from us.However, we noticed you that haven’t made the payment yet. This is a friendly reminder to you to complete the payment transaction as soon as possible. Instantpayments are very important; the earlier you pay, the sooner you will get theitem.
If you have any problems making the payment, or if you don’t want to go throughwith the order, please let us know. We can help you to resolve the paymentproblems or cancel the order.
Thanks again! Looking forward to hearingfrom you soon.
Best Regards,
(Your name)
————————————————————————————————————————————————–
Dear X,
We appreciate your order from us.You have chosen one of the bestselling products in our store. It’s very popularfor its good quality and competitive price. Right now, we only have X lots ofthe X colors left. We would like to inform you that this product has a highrisk of selling out soon.
We noticed that you hadn’t finished the payment processfor the order. We’d like to offer you a 10% discount on your order, ifyou purchase now, to ensure that the product doesn’t sell out. We will ship your order within 24 hours once your payment isconfirmed. If you need any help or have any questions, please let us know.
Best Regards,
(your name)
PS: We are one of the biggestsuppliers on AliExpress. With more than 3 years’ experience in world trade, we areable to provide the best prices, the highest quality and the superior service.We inspect our products before shipping them out and provide a 1 year warrantyfor all products. We promise to give you a full refund if the products are notas described.
If you have any questions, please contact us; we are happy to help you.
也可以通過提醒折扣到期，或者庫存不多來刺激買家盡快下單
Please note that there are only 3 days left to get 10% off by making payments
Right now, we only have X lots of the X color left. Since they are very popular, the product has a high risk of selling out soon.
外貿(mào)人員周旋老外客戶的7句話（雙語版本分享）
在做外貿(mào)過程中，外貿(mào)人員要會(huì)周旋客戶，以激起客戶的興趣，那么，外貿(mào)中周旋客戶的語句有哪些?報(bào)關(guān)員考試網(wǎng)小編就收集了外貿(mào)人員周旋客戶的七句話，可供參考。
外貿(mào)人員要周旋客戶，可采用以下七句話。
1. I will send you some brochures, if you are interested.
如果您有興趣的話，我可以寄給您一些介紹產(chǎn)品的小冊(cè)子。
2. Can you suggest an alternative?
能否告知您其他方便時(shí)間?
3. As an alternative, I wish to propose May 3rd.
另一個(gè)方便時(shí)間是5月3日。
4.If you are interested, we may consider selecting you as our partner.
如果貴公司感興趣，我們可以考慮選擇你們作為我們的合作伙伴。
5. I see. But aren’t these prices for your domestic customers!
我明白了。但是這些價(jià)格是提供給國內(nèi)顧客的嗎?
6.Yes, we take note of your comment. Prices depend also on volume. How much quantity do you forecast to sell in the first year?
好的，我們會(huì)注意這一點(diǎn)。價(jià)格也會(huì)因數(shù)量而有所不同，貴公司預(yù)計(jì)在第一年銷售多少數(shù)量呢?
7.Then, let us develop together a marketing plan with yearly forecasts of volume with pricing.
那么，讓我們依年度數(shù)量預(yù)測來共同擬訂一個(gè)市場銷售計(jì)劃。
外貿(mào)人員周旋客戶的七句話(雙語版)
在做外貿(mào)過程中，外貿(mào)人員要會(huì)周旋客戶，以激起客戶的興趣，那么，外貿(mào)中周旋客戶的語句有哪些?報(bào)關(guān)員考試網(wǎng)小編就收集了外貿(mào)人員周旋客戶的七句話，可供參考。
外貿(mào)人員要周旋客戶，可采用以下七句話。
1. I will send you some brochures, if you are interested.
如果您有興趣的話，我可以寄給您一些介紹產(chǎn)品的小冊(cè)子。
2. Can you suggest an alternative?
能否告知您其他方便時(shí)間?
3. As an alternative, I wish to propose May 3rd.
另一個(gè)方便時(shí)間是5月3日。
4.If you are interested, we may consider selecting you as our partner.
如果貴公司感興趣，我們可以考慮選擇你們作為我們的合作伙伴。
5. I see. But aren’t these prices for your domestic customers!
我明白了。但是這些價(jià)格是提供給國內(nèi)顧客的嗎?
6.Yes, we take note of your comment. Prices depend also on volume. How much quantity do you forecast to sell in the first year?
好的，我們會(huì)注意這一點(diǎn)。價(jià)格也會(huì)因數(shù)量而有所不同，貴公司預(yù)計(jì)在第一年銷售多少數(shù)量呢?
7.Then, let us develop together a marketing plan with yearly forecasts of volume with pricing.
那么，讓我們依年度數(shù)量預(yù)測來共同擬訂一個(gè)市場銷售計(jì)劃。
