不管你是在做自己的外貿(mào)獨(dú)立商城，還是在alibaba速賣(mài)通，eBay,etsy等平臺(tái)上面銷(xiāo)售商品，都會(huì)遇到一些買(mǎi)家拍下商品，但遲遲未下單的情況。
未付款訂單指買(mǎi)家已經(jīng)拍下商品，但尚未付款的訂單。
首先，PayPal商務(wù)顧問(wèn)Jane分析下出現(xiàn)此類(lèi)情況的原因：
1、拍下后，無(wú)法及時(shí)聯(lián)系賣(mài)家對(duì)細(xì)節(jié)進(jìn)行確認(rèn)
2、拍下后，發(fā)現(xiàn)運(yùn)費(fèi)過(guò)高
3、對(duì)同類(lèi)商品需要再進(jìn)行比較
4、付款過(guò)程出現(xiàn)問(wèn)題
5、對(duì)賣(mài)家信譽(yù)產(chǎn)生疑慮
那么對(duì)于未付款訂單，PayPal顧問(wèn)Jane建議您可以采取以下管理技巧：
1）當(dāng)訂單生成后立即給買(mǎi)家發(fā)站內(nèi)信、郵件，或者利用TradeManager及時(shí)和買(mǎi)家進(jìn)行溝通，了解他對(duì)這些“未付款訂單”的意見(jiàn)
2）根據(jù)買(mǎi)家意見(jiàn)，
a.對(duì)價(jià)格、運(yùn)費(fèi)進(jìn)行調(diào)整，給予折扣，讓商品更具競(jìng)爭(zhēng)力；
b.進(jìn)一步展示商品，提供圖片、細(xì)節(jié)描述，讓買(mǎi)家對(duì)商品質(zhì)量有更深認(rèn)識(shí)；
c.如果買(mǎi)家支付上遇到困難，可以主動(dòng)幫助買(mǎi)家解決該支付問(wèn)題；
d.對(duì)自己的公司實(shí)力進(jìn)行簡(jiǎn)單介紹，增加買(mǎi)家信任和購(gòu)買(mǎi)信心。
3）如果買(mǎi)家24小時(shí)內(nèi)仍未付款也未給予任何回復(fù)，可以考慮主動(dòng)調(diào)整價(jià)格，系統(tǒng)會(huì)自動(dòng)發(fā)送調(diào)價(jià)后的郵件，通知買(mǎi)家重新關(guān)注下單商品
4）有條件可以跟買(mǎi)家進(jìn)行電話(huà)溝通
回復(fù)模板：
Dear X,
We appreciated your purchase from us.However, we noticed you that haven’t made the payment yet. This is a friendly reminder to you to complete the payment transaction as soon as possible. Instantpayments are very important; the earlier you pay, the sooner you will get theitem.
If you have any problems making the payment, or if you don’t want to go throughwith the order, please let us know. We can help you to resolve the paymentproblems or cancel the order.
Thanks again! Looking forward to hearingfrom you soon.
Best Regards,
(Your name)
————————————————————————————————————————————————–
Dear X,
We appreciate your order from us.You have chosen one of the bestselling products in our store. It’s very popularfor its good quality and competitive price. Right now, we only have X lots ofthe X colors left. We would like to inform you that this product has a highrisk of selling out soon.
We noticed that you hadn’t finished the payment processfor the order. We’d like to offer you a 10% discount on your order, ifyou purchase now, to ensure that the product doesn’t sell out. We will ship your order within 24 hours once your payment isconfirmed. If you need any help or have any questions, please let us know.
Best Regards,
(your name)
PS: We are one of the biggestsuppliers on AliExpress. With more than 3 years’ experience in world trade, we areable to provide the best prices, the highest quality and the superior service.We inspect our products before shipping them out and provide a 1 year warrantyfor all products. We promise to give you a full refund if the products are notas described.
If you have any questions, please contact us; we are happy to help you.
也可以通過(guò)提醒折扣到期，或者庫(kù)存不多來(lái)刺激買(mǎi)家盡快下單
Please note that there are only 3 days left to get 10% off by making payments
Right now, we only have X lots of the X color left. Since they are very popular, the product has a high risk of selling out soon.
外貿(mào)人員周旋老外客戶(hù)的7句話(huà)（雙語(yǔ)版本分享）
在做外貿(mào)過(guò)程中，外貿(mào)人員要會(huì)周旋客戶(hù)，以激起客戶(hù)的興趣，那么，外貿(mào)中周旋客戶(hù)的語(yǔ)句有哪些?報(bào)關(guān)員考試網(wǎng)小編就收集了外貿(mào)人員周旋客戶(hù)的七句話(huà)，可供參考。
外貿(mào)人員要周旋客戶(hù)，可采用以下七句話(huà)。
1. I will send you some brochures, if you are interested.
如果您有興趣的話(huà)，我可以寄給您一些介紹產(chǎn)品的小冊(cè)子。
2. Can you suggest an alternative?
能否告知您其他方便時(shí)間?
3. As an alternative, I wish to propose May 3rd.
另一個(gè)方便時(shí)間是5月3日。
4.If you are interested, we may consider selecting you as our partner.
如果貴公司感興趣，我們可以考慮選擇你們作為我們的合作伙伴。
5. I see. But aren’t these prices for your domestic customers!
我明白了。但是這些價(jià)格是提供給國(guó)內(nèi)顧客的嗎?
6.Yes, we take note of your comment. Prices depend also on volume. How much quantity do you forecast to sell in the first year?
好的，我們會(huì)注意這一點(diǎn)。價(jià)格也會(huì)因數(shù)量而有所不同，貴公司預(yù)計(jì)在第一年銷(xiāo)售多少數(shù)量呢?
7.Then, let us develop together a marketing plan with yearly forecasts of volume with pricing.
那么，讓我們依年度數(shù)量預(yù)測(cè)來(lái)共同擬訂一個(gè)市場(chǎng)銷(xiāo)售計(jì)劃。
外貿(mào)人員周旋客戶(hù)的七句話(huà)(雙語(yǔ)版)
在做外貿(mào)過(guò)程中，外貿(mào)人員要會(huì)周旋客戶(hù)，以激起客戶(hù)的興趣，那么，外貿(mào)中周旋客戶(hù)的語(yǔ)句有哪些?報(bào)關(guān)員考試網(wǎng)小編就收集了外貿(mào)人員周旋客戶(hù)的七句話(huà)，可供參考。
外貿(mào)人員要周旋客戶(hù)，可采用以下七句話(huà)。
1. I will send you some brochures, if you are interested.
如果您有興趣的話(huà)，我可以寄給您一些介紹產(chǎn)品的小冊(cè)子。
2. Can you suggest an alternative?
能否告知您其他方便時(shí)間?
3. As an alternative, I wish to propose May 3rd.
另一個(gè)方便時(shí)間是5月3日。
4.If you are interested, we may consider selecting you as our partner.
如果貴公司感興趣，我們可以考慮選擇你們作為我們的合作伙伴。
5. I see. But aren’t these prices for your domestic customers!
我明白了。但是這些價(jià)格是提供給國(guó)內(nèi)顧客的嗎?
6.Yes, we take note of your comment. Prices depend also on volume. How much quantity do you forecast to sell in the first year?
好的，我們會(huì)注意這一點(diǎn)。價(jià)格也會(huì)因數(shù)量而有所不同，貴公司預(yù)計(jì)在第一年銷(xiāo)售多少數(shù)量呢?
7.Then, let us develop together a marketing plan with yearly forecasts of volume with pricing.
那么，讓我們依年度數(shù)量預(yù)測(cè)來(lái)共同擬訂一個(gè)市場(chǎng)銷(xiāo)售計(jì)劃。
