【實戰(zhàn)案例庫】從詢盤中獲取重要信息,用專業(yè)和服務(wù)打動客戶
詢盤來源國家:沙特阿拉伯
產(chǎn)品行業(yè):游戲機
買家詢盤:
Hello I would like to buy
Cinema 7D, the number of seats required 6 am in Saudi Arabia port of Jeddah I
want full details on the equipment and services offered by the company View more
供應(yīng)商回盤:
??Nice day. How are you? I
write here to comfirm whether you received my quotation, which i send you
yesterday. Any further information please let me know. Any comments by return
will be very appreciated. Please feel free to contact me if you have any
question.
基于該詢盤的具體問題(客戶困惑點):
write here to comfirm whether you
received my quotation, which i send you yesterday.
專家點評:
不好意思耽誤了些時間 如下是我對該詢盤的意見:
分析:
1. 客戶的采購意向很明確,要求也很細化,如此有2種可能:
A.
客戶手里有確定的訂單 B.客戶有長期項目 目前在調(diào)查市場。
2. 客戶特意提到了設(shè)備情況和服務(wù)??梢钥吹剿男枨簏c不僅僅是在產(chǎn)品上 。
回復(fù)意見:
1. 盡量詳細的給到客戶他所需求的這種產(chǎn)品的系數(shù)(最好能突出一些跟同行不一樣的地方,即便只是裝機細節(jié)上的考究或者機械原理的合理化等)
2. 可以多講一些在服務(wù)方面的情況 包括但不僅限于單證服務(wù),業(yè)務(wù)跟進,售后情況 產(chǎn)品組裝等,打消客戶在這方面的顧慮。
_____精彩點評來自唐遠麗老師