我覺得挺好的， 拿出來給大家分享??！
A call from a buyer 客戶來電
接電話時，由于無法看到對方的容貌、表情，只能聽到對方的聲音，因此對聲音的敏感度就格外重要。對在外貿(mào)等部門工作的職員來說，接聽外國客戶打來的電話是家常便飯。有的人一聽到話筒傳來“Hello”的聲音，常常會變得緊張，其原因一方面是怕聽不太懂，另一方面是怕趕不上對方說話的阿速度，因而造成溝通不暢的情況。若想克服這種恐懼感，首先，必須要把“聽不懂很丟臉”的念頭丟掉才行。
當你趕不上對方說話的速度時，可以委婉的說：
I’m sorry I can’t follow you. Would you repeat it?
抱歉，我跟不上你。你愿意再說一遍嗎？
I couldn’t catch you. Would you speak more slowly?
我跟不上你。你愿意講慢一點嗎？
萬一周圍環(huán)境太吵，以致于無法聽清楚對方說話時，如果你說的是，Will you speak more clearly?(你能不能講清楚點？)也許自尊心強的外國客戶聽來，可能會感到不高興，因為用“clear“這個詞，意思是對方講話不夠清楚，口齒不清。此時不妨改用以下說法，較為合適：Would you speak more loudly, please?
我聽不見你說的話。你愿意講大點聲音嗎？
當你忙得不可開交，卻接到一通冗長的電話時，可以用
Thank you for calling. I wish we could talk longer, but I have kept my visitor waiting.
謝謝你打來電話。我希望我們能談一會，但我已經(jīng)讓來客久等了。
這樣，既使對方了解到談話應該結(jié)束，同時也不會顯得沒有禮貌。
我最初與老外通電話時，也十分緊張，可是越緊張越聽不懂。這可能需要一段時間才能克服這種心理。另外，聽不懂的地方一定要再問，如果電話里實在聽不懂，可以跟客戶說可否發(fā)郵件確認，以免造成誤解。期待大家有接到任何人的電話都能應對自由的那一天！
明天會給大家貼一些經(jīng)典的電話用語?？赡苡X得簡單，但絕對實用，尤其是對于那些剛參加工作的外貿(mào)人員。
今天的內(nèi)容是一些簡單實用的電話英語?？此坪唵危玫臅r候你可不一定會說呦。
1. Hello, this is ×××Company. Speaking.
喂（你好），×××公司。請講。
2. ABC Company. Good morning.
這里是ABC公司。早上好。
3. Who is calling, please?
=May I ask your name?
=May I have your name, please?
=Who am I speaking to?
請問你是哪位?
4. May I speak to Mr. Cowley, please?
=I’d like to speak to Mr. Cowley.
=Mr. Cowley, please.
請找考利先生接電話。
5．Would you give me the Overseas Department?
=Overseas Department, please.
=Would you please transfer me to the Overseas Department?
=Could you connect me with the Overseas Department?
請接海外部。
6．Could you speak more slowly (loudly), please?
請說慢（大聲）些。
7. Could you say it again, please?
=I beg your pardon?
請再說一遍。
8. One moment, please.
=Just a moment, please.
=Please wait for a moment.
=Please hold the line a moment.
=Please stay on the line.
請稍等
9. Just a moment, please. I’ll call her.
請稍等，我去叫她。
10. Hold on, please. I’ll get her for you.
請稍等，我去找她。
11. I see, I will transfer your phone to customer service.
知道了，我替你轉(zhuǎn)接客戶服務部。
12. This is Mary Zhang of Customer Service, thank you for your patience.
我是客戶部張瑪麗，讓你久等了。
13. Who do you want to speak to?
=To whom would you like to speak?
輕微你找哪位？
14. I’m sorry, he is not in the office.
=I’m sorry, he is not at his desk.
=I’m sorry, he is not here right now.
=I’m awfully sorry, he is not in just now.
抱歉，她現(xiàn)在不在。
15. I’m afraid he’s on another line. Would you mind holding?
很抱歉，她正在聽別人的電話，請問能否稍等一下？
16. What number ar you calling?
你打的電話號碼是多少？
17. I’m sorry, there’s no one by that name here.
=I’m sorry, ther e isn’t anyone named ××× in this office.
抱歉，這里沒有這個人。
18. I’m afraid you have got the wrong number.
你好像打錯號碼了。
19. I’m sorry you have the wrong extension. Hold on the line and I’ll transfer you to Mr. Zhao.
很遺憾，你的分機號碼沒撥對。請稍候，我把電話轉(zhuǎn)給趙先生。
20. We seem to have a poor connection.
電話信號不太好。
21. I’m sorry it’s a bad line. Please hang up and I’ll call again.
很遺憾，線路太糟了。把電話掛了，我再給你打過來。
22. I’m afraid it’s a bad connection. Can you call back?
線路太糟了。部給我打過來，好嗎？
23. He is busy (tied up) at the moment.
他正忙。
He is out of the office.
他出去了。
He is in conference.
他在開會。
He is away on business.
他出差了。
24. Can I have your name and number, please?
請問你貴姓？電話號碼是多少？
25. Where can he contact you?
他該怎么與你聯(lián)系？
『未完，待續(xù)』
26．What number are you calling from, please?
請問，你的號碼是多少？
27．How do you spell your name?
=Could you spell your name, please?
你的姓名怎么拼寫？
28．My telephone number is 3271-6879.
我的電話號碼是3271－6879。
29．Good. I’ll ask her to call you as soon as she’s back.
=Fine. I’ll ask her to phone you as soon as she comes in.
好的，她一回來，我就叫她給你打電話。
30．Right. I’ll let him know when he is in.
好的，他回來時，我告訴他。
31．Could you tell me when he’ll be back?
=Can you give me some idea what time he’ll be in?
=What time do you think he’ll be back?
可以告訴我他什么時候回來嗎？
32．I have something very urgent, please!
我有要緊的事，拜托！
33．I have something very urgent, could you kindly let me know his mobile phone number?
我有很要緊的事，可不可以告訴我他的手機號碼？
34．Is there any message?
May I take a message for him?
要不要留話？
35．Please take a message for him.
請轉(zhuǎn)告他。
36．Can I leave a message for him?
可以留言嗎？
37．Could you let her know I called? This is Luo Gang.
請轉(zhuǎn)告她我給她打過電話。我叫羅剛。
38．No, thank you. It’s not urgent. I’ll call back later.
不用了，謝謝，沒什么急事。我等會再打過來。
39．Please ask him to call at 3287-6571.
請他打3287－6571。
40．Please call back later.
=Please call again later.
請待會再打過來。
41．Would you like him to call you?
要不要他給你回電？
42．The line is busy.
=The line is engaged now.
電話正忙。
43．Thank you very much for calling.
感謝你打來電話。
44．Please feel free to call me again.
歡迎您再次致電。
明天會跟大家分享“接客戶”方面的用語。
Picking up a Buyer 接客戶
到機場迎接客戶，事先要和對方約在特定地點見面（如：機場的咖啡廳等），以免找不到人。與人相約，要守時。讓客戶久等，是很失禮的行為。
如果彼此沒見過面，可先問清對方的外形、特征和當天穿著。當天到達約定地點，發(fā)現(xiàn)有符合特征的人，即可直接向前詢問。。如：
A：Excuse me, are you Mrs. Penn? 對不起，請問你是佩恩太太嗎？
B: Hello! It’s a pleasure to meet you at last. 你好！很高興終于見到你！
在機場迎接客戶、朋友時，可以使用下列簡單的用語來打招呼：
Did you have a good flight?
=Did you have a nice trip?
旅途愉快嗎？
I hope you had a nice trip.
=I hope you have enjoyed your flight.
我希望你有個愉快的旅行。
按照我們一般打招呼的習慣，握手的同時，往往會順手遞上名片。但在歐美，人們只有在認為有必要繼續(xù)聯(lián)絡時，才會遞上名片。所以，一般在告別的時候，在適當?shù)臅r機中遞出來，名片才能顯示出它的意義和功效。一下是交換名片時，常用的句子：
Hello! I’m David Li. Here’s my business card.
嗨！我是李大衛(wèi)。這是我的名片。
Oh, let me give you my business card before I forget.
哦，趁我還沒忘記以前，讓我把名片給你。
上車時，要注意作為的安排。在有司機的情況下，車后座靠右側(cè)是上座；如果是車主自己開車，則車主旁邊是上座。但是吉普車，則與一般轎車有不同的作為安排，即使有司機，前座右側(cè)仍是上座。
其它時候，譬如說在由機場到市區(qū)的路上，如果能彼此多聊聊，是比較理想的。此時的談話內(nèi)容不外是天氣、彼此的近況等話題，以此來打破僵局。這時可以說：
It’s very warm, isn’t it?
天氣很暖和，是不是？
Did everything go all right?
一切都還好吧？
How’s your business?
生意如何？
另外，如果在坐車的途中，恰巧看到自己公司的廣告牌，便何以借機介紹自己公司，同時拿這個話題打開話匣子。
到了賓館應幫助客戶辦理住房手續(xù)，晚上道別時應說：“Good night”。
此外，在道別的時候，遣詞用字尚還有一些需要注意的地方，對初次見面的人，道別時，多使用“meet”（認識）。如：
I’ve enjoyed meeting you.
=I’m glad to have met you.
我很高興認識你。
然而，對于認識的人，則使用“see”（見到）這個動詞。如：
I’m very glad to have seen you.
非常高興見到你。
至于我們常用的“慢走”、“走好”的客套話，西方人的習慣用語則是：
Have a nice day!
=Have a good time!
祝你玩得開心！
我在接機的時候，通常會拿著一塊寫有客人名字或其公司名字的牌子，這樣比較保險。字體要清晰醒目。記得有一次，我的一個同事去接機，手里拿著一張寫著客人名字的紙，她寫的字體比較小，很難看清。結(jié)果，有一個老外微笑著走向她，跟她握手。她膽怯地問：“您是。。。。嗎？”老外一聽，仔細看了看她紙上寫的名字，說：“Sorry， I’m not 。。。?！苯Y(jié)果旁邊的人都笑了。
1. How are you today?
你今天好嗎？
2．Just fine,thanks. How are you?
很好，謝謝。你呢？
3．How’s everthing going?
你情況怎樣？
4．Not bad.
還不錯。
5．How are you getting along?
你進來怎么樣？
6．Nice to see you again.
再次見到你真好。
7．Nice to have met you.
很高興見到你。
8．It’s good to see you again.
真高興再見到你。
9．It’s been a long time, hasn’t it?
=Long time no see. (這個是中國人創(chuàng)造出來的句子，連美國人都用)
好久不見了，不是嗎？
10．Excuse me, but are you Mr. Smith from International Toy Trading Corporation?
請問，您是國際玩具貿(mào)易公司的史密斯先生嗎？
11．Please allow me to introduce myself.
請允許我自我介紹一下。
12．I’m here to meet you.
我是來這兒接您的。
13．I have the feeling that we have known each other for a long time.
我覺得我們好像已經(jīng)認識很久了。
14．We have talked to each other for several times over telephone.
我們在電話里已經(jīng)交談過好多次了。
15．Let me help you with that suitcase.
讓我來幫您提那個箱子。
16．No trouble at all.
一點也不費事。
17． Yes, the flight was smooth.
是的，旅途很愉快。
18．Do you have all your luggage here?
你的行李都在這兒嗎？
19．Will you introduce me to that lady?
把我介紹給哪位女士認識一下，好嗎？
20．Let me introduce you two.
我來介紹你們兩位認識一下。
▲介紹別人時，原則是將級別低的介紹給級別高的；將年輕的介紹給年長的，將未婚的介紹給已婚的，將男性介紹給女性，將本國人介紹給外國人。
21．John, I’d like you to meet our client, Mr. Rex Pike.
約翰，來認識一下我們的客戶，雷克斯.派克先生。
22．Here is my card.
這是我的名片。
23．I think this is the first time we’ve met, isn’t it?
我想這是我們第一次見面，對嗎？
24．We have a car over there to take you to the hotel.
我們的車停在那邊送你們?nèi)ベe館。
25．Our car is out in the parking lot.
我們的車就在外邊的停車場。
26．Our general manager Mr. Chang asked me to say “Hello”to you.
我們的總經(jīng)理常先生讓我轉(zhuǎn)達他對你的問候。
27．He meant to come here to meet you in person.
他本來打算親自來這兒接您。
28．But some other business held him back, so he asked me to come in his place.
他因公務纏身，才由我代替。
29．That’s exactly the same.
都一樣。
30．I don’t think you know Mr. Goget, my associate.
我想你還不認識我的助手，羅瑞先生。
31．Is this your first visit to China?
這是你第一次來中國吧？
32．How is the world treating you?
你過得怎么樣？
33．How are you getting on with your job here?
你這里的工作進展得怎么樣？
34．We can qualify for a corporate rate at your hotel.
我們可以在你們飯店享受團體優(yōu)惠價。
35．Would you please bood a room for five days, beginning from May 2nd?
請您為我公司訂一個房間，從5月2日起，住5天，好嗎？
36．A single room with a bath, if possible.
如果可能，要一間帶浴室的單人房。
37．If you have two single rooms, so much the better.
如果你們有兩個單人房，那就更好了。
38．Are there any beds vacant?
有空床嗎？
39．Have you a double room for tonight?
今晚你們有一間雙人房嗎？
40．We would like the rooms close together.
希望我們的房間能挨得近一點兒。
41．Can I bood a single room with a private bath tonight?
今晚我能訂一間帶私人浴室的單人房嗎？
42．Would you like to get a room overlooking the river?
你想要一間臨江的房間嗎？
43．What sundry services does the hotel offer?
賓館有哪些零星的服務？
44．What if I’ve got something to be sent to the laundry?
如果我有些衣服要送去洗衣房，該怎么辦？
45．How much is a room for one night?
一間房住一晚多少錢？
46．How much is boarding and lodging per day?
膳宿費一天多少？
47．How do I about getting a morning call?
我該如何請人家早晨叫醒我？
48．You must be tired after your long flight.
經(jīng)過長途飛行，您一定很累了。
49．I hope you’ll have a pleasant stay here.
希望您在這兒能過得愉快。
50．I’d like to check in, please.
我想住宿。
『親身經(jīng)歷』來我們公司的老外，一般都是我們幫他們預定好房間。在這種情況下，應該事先通過郵件或傳真跟老外確定好他們想入住哪家酒店或什么標準的酒店，什么標準的房間，多少間，住幾晚等等。然后，客人入住時，我們幫助Check in.但有時外國公司可能自己提前預定好了房間，這時我們就不需要幫他辦理入住了。
『明天的內(nèi)容是會見客戶』
A new Business Contact 會見客戶
在接待客戶、做出日程安排時，應考慮周全而且有禮貌。要盡量以方便客戶為原則，如果有時與自己公司內(nèi)部的日程安排發(fā)生沖突，應對自己的日程安排做出調(diào)整。有時，在做出日程安排時，還應考慮客戶來自哪個國家，盡量避免因時差給客戶帶來的不適。
見面介紹的先后順序在前面已經(jīng)介紹過，這里不在重復。
介紹時，記住對方的姓名是種禮貌。像How do you do, Mr. Brown? How’s going, Miss Lin?這類寒暄，由于加上對方的名字，而使聽的人倍感親切。所以在介紹時，要注意對方的名字，迅速而準確無誤地把對方的姓名記下來，萬一聽不清楚的時候，可以再請教對方一次，總之，以盡可能不叫錯對方名字為原則。
Schedule Arrangement
1. I’m afraid I can’t make it before the end of the week.
恐怕本周周末前我不能預約時間。
2．I’m sorry tomorrow is all booked up. What about the day after tomorrow?
非常抱歉，明天已經(jīng)安排滿了。后天怎么樣？
3．I won’t be able to keep my appointment with you on Tuesday.
星期二我不能跟你見面。
4．Then, let’s make it ten o’clock at my office.
那么，我們就定在10點再我的辦公室見。
5．There is nothing scheduled before lunch.
午餐前都沒有什么安排。
6．Any afternoon except Saturday.
除了星期六，哪天下午都行。
7．Would Friday morning be all right for you?
星期五上午對您合適嗎？
8．What about Wednesday morning?
星期三上午怎么樣？
9．Would Wednesday afternoon suit you?
星期三下午對您合適嗎？
10．Any time tomorrow would suit me.
明天任何時候都可以。
11．I’ll be free all Tuesday afternoon.
星期二整個下午我都有空。
12．I’d like to see you sometime this week. What time would be convenient for you?
這個星期我想去拜訪您。什么時間對您比較方便？
13．I wonder if we could change the date of the meeting to sometime later in the week, say, Thursday.
不知道我們能否把會面的日期改在這周的晚些時候，比如說，星期四怎么樣？
14．May I expect you at four?
我在四點鐘等您好嗎？
15．Are you quite sure you can come?
你是否一定能來？
16．I’d like to have an hour appointment with you next week. Is it possible for you to spare the time?
下星期我想跟你談一個小時左右。你能抽出時間嗎？
17．I’d like to meet you to explain our new product.
很樂意為您介紹我們的新產(chǎn)品。
18．Any day will be fine.
哪天都可以。
19．Any day except Wednesday will be fine.
除了星期三，哪天都行。
20．（To the secretary）I’d like to meet with Mr. Smith the day after tomorrow.
（對秘書）我想在后天拜訪史密斯先生。
21．Will you ask him his schedule?
請幫我問一下它的日程安排好嗎？
22．Mr. Smith has time at three o’clock in the afternoon.
史密斯先生下午三點有時間。
23．I’m very sorry. He doesn’t have time this week.
很抱歉，他這個禮拜沒空。
24．I have half an hour available for a meeting after 11 a.m. on Tuesday.
我星期二上午11點后有30分鐘的時間可以見面。
25．Thank you very much. I will visit you then.
非常感謝。到時我會來拜訪您。
26．Mr. Smith is on business trip this week. He will come to the office on Monday.
史密斯先生這個星期出差，星期一回公司。
27．I’m very sorry. I must cancel our appointment, since I learned that I have to go to Paris on business tomorrow.
很抱歉，我必須取消我們的約會，因為我明天必須到巴黎出差。
28．Since I’m going back to Guangzhou next week, I’d like to talk with you about the agreement again before I leave.
因為下周我將回廣州，離開之前，我想再與您談談合同的事。
29．Would you please tell me when you are free?
請問您什么時候方便？
30．（to the secretary）Would you please make an appointment with Mr. Smith at two o’clock tomorrow?
（對秘書）請你幫我跟史密斯先生約明天下午2點好嗎？
31．I’d like to invite Mr. and Mrs. Jones to the Friendship Restaurant at seven o’clock tomorrow everning. Would you please ask them if they are free?
明晚7點我想邀請瓊斯夫婦在友誼飯店吃飯。請幫我問一下他們是否有空？
32．We need to talk about the basic terms of the transaction.
我們需要討論一下基本的交易條件。
33．Hey, Dick, I’d like to have dinner with you tonight. Are you free?
嗨，迪克，我想今晚和你一塊吃飯，有空嗎？
34．（on the phone）Richard, I’d like to meet with you at your office tomorrow afternoon at two o’clock.
（電話中）理查德，明天下午2點我去你辦公室找你。
35．I’m sorry for the sudden notice, but I’d like to meet with you this afternoon.
恕我冒昧，今天下午我想與您會面。
36．How about the afternoon, between two and three?
那么，下午2點到3點之間如何？
37．I’m sorry, but Mr. Brown of our company cannot go tomorrow at ten o’clock.
很對不起，因為我們公司的布朗先生明天10點無法到您那里去了。
38．Soory,Mr. Jackson has some unexpected business to attend to, and won’t be able to make your appointment this evening. But he’d be glad to see you at the same time the day after tomorrow. Would that be all right?
很抱歉，杰克遜先生突然有事，今晚不能赴約了。但他很高興在后天的同一時間見您，您看行嗎？
39．He regrets he won’t be able to receive Mr. Smith tomorrow afternoon. He’ll be engaged the whole afternoon.
他很抱歉明天下午不能接待史密斯先生，他整個下午都忙。
40．He is usually busy in the morning. So you might come over sometime in the afternoon, if that suits you.
一般來講他上午很忙，如果方便的話，你可以下午來。
41．Well, then, I suppose we can meet at 8’clock tomorrow morning in your office.
那樣的話，明天上午8點在你辦公室見。
42．OK, I’ll be expecting you in the office tomorrow morning.
行，明天上午我在辦公室等你。
43．I’m afraid not. I’m fully booked up tomorrow.
恐怕不行，我明天已安排滿了。
44．Is it convenient to change our appointment from Friday to Sunday, at the same time?
不知將我們的約會從周五改到周日，時間不變，可以嗎？
45．Mr. Carmen had to cancel all his appointments. I hope you’ll understand.
卡門先生不得不取消他所有的約會。希望你能諒解。
46．Excuse me for being late. I tried to get here in time, but I failed due to the traffic jam.
對不起，我來晚了。我本想按時到，但是由于交通阻塞，沒能趕到。
47．I was caught in a traffic jam.
我碰到了交通堵塞。
48．I didn’t know there’s be so much traffic at this time of the day.
沒想到這個時候交通這么擁擠。
49．I know you’re extremely busy, so I won’t take up too much of your time. I’ll make a long story short.
我知道你很忙，不想占用你太多時間，我長話短說。
50．Mr. John, I’d like to discuss with you something about our draft contract. Will you be available this afternoon?
約翰先生，我想同您商量一下合同草案，今天下午行嗎？
Describing Products介紹產(chǎn)品
向客戶介紹產(chǎn)品時，應拿出一、兩件具體產(chǎn)品或是公司具有代表性的產(chǎn)品，從產(chǎn)品的自身特點，包括產(chǎn)品外形、構(gòu)造、材質(zhì)、質(zhì)量、顏色等多個方面切入，向客戶詳細介紹，以說明該產(chǎn)品為什么要這樣設計，它的優(yōu)點是什么，在市場上與同類產(chǎn)品相比，競爭力會怎樣，從而激發(fā)客戶的興趣。同時還應拿出產(chǎn)品的說明書給客戶看，讓其了解產(chǎn)品的使用性能和只來那個的可靠性，以增強客戶的訂貨欲望。以上這些都是在客戶介紹產(chǎn)品時應注意的事項。
1． We’ll guarantee this product for three years, and there is no charge for after-saleservice during the three years of guarantee.
本產(chǎn)品3年保修，保修期間免費提供售后服務。
2． We’re confident about the quality of our products.
我們對自己的產(chǎn)品質(zhì)量非常有信息。
3． How is your product better than the competition?
貴公司的產(chǎn)品哪方面優(yōu)于競爭對手？
4． We’ve lots of brands here.
我們這里有許多品牌。
5． Which kind do you like better?
您更喜歡哪一種？
6． We guarantee its quality.
我們的質(zhì)量絕對有保證。
7． We handle only the best brands.
我們只做最佳品牌的產(chǎn)品。
8． Our products are well thought of in Europe.
我們的產(chǎn)品在歐洲很受歡迎。
9． Our products are all quality goods.
我們的產(chǎn)品質(zhì)量絕對有保證。
10． Considering the quality of our products, you will find that our price is quite reasonable.
如果您考慮到我們產(chǎn)品的質(zhì)量，您會覺得我們的價格是非常合理的。
11． It pays to buy goods owing to their superior quality.
買高質(zhì)量的貨物是劃得來的。
12． It’s true our price is a little high, but our quality is the highest.
我們的價格卻是高了一點，但是我們的質(zhì)量是最好的。
13． It’s true that your products is of high quality, but your price is the highest, too.
你們的產(chǎn)品質(zhì)量卻是好，但是你們的價格也是最高的。
14． I agree that your products are of better quality, but still I can’t persuade our customers to buy at such high price.
我同意你們的產(chǎn)品質(zhì)量卻是是好一些，但是我仍然無法說服我的顧客花這么高的價錢去購買你們的產(chǎn)品。
15． At present we’re making efforts to improve the quality and increase the variety of our products.
目前我們正在下力氣改進質(zhì)量，增加產(chǎn)品的品種。
16． The sale of your products in our market greatly depends on the improvement of quality.
你們的產(chǎn)品在我們的市場要打開銷路很大程度上取決于質(zhì)量的提高。
17． We have a big variety of toys, such as……
我們有各種各樣的玩具，如……
18． This plush pub-dog is a new product.
這只長毛絨獅子狗是新產(chǎn)品。
19． We have some fashionable patterns here.
我們這兒有些流行的款式。
20． What about this one in dark brown?
您認為深咖啡色的怎么樣？
21． We have this style in several size and colours.
這種款式的有集中規(guī)格和顏色。
22． These products are of the best quality and excellently tailored too.
這些產(chǎn)品質(zhì)量上乘，而且做工精良。
23． Are they colourfast?
褪色嗎？
24． Haven’t you got any brown colour in stock?
你們沒有棕色的備貨嗎？
25． We can recommend this product to both children and the elderly because it is easy to use.
我們可以把這項產(chǎn)品推薦給小孩和老人，因為它的使用很簡單。
26． Innovative technology has been applied.
已經(jīng)采用了創(chuàng)新技術。
27． Since it is very thin, you can carry it easily.
因為它很輕薄，所以便于攜帶。
28． This product is durable.
這種產(chǎn)品耐久性好。
29． Our product is the best seller.
我們的產(chǎn)品很暢銷。
30． The silk garment is a widely marketable product.
絲綢服裝的銷路不錯。
31． It has good prospect.
這個產(chǎn)品的前景很被看好。
32． It has been received favorably in many markets abroad.
海外市場很歡迎這個產(chǎn)品。
33． This is our new mobile phone.
這是我們新型的移動電話。
34． It is more convenient than the former one.
它比以前的產(chǎn)品更加便于使用。
35． The best feature of this product is that it is very light in weight.
這種產(chǎn)品最大的特點是非常輕。
36． It has the same quality and the price is about half that of competing products.
它和其他產(chǎn)品品質(zhì)一樣，而且價錢只有它們的一半。
37． This software is excellent for making network.
這種軟件在網(wǎng)絡上表現(xiàn)非常出色。
38． This software can allow you to use the Internet in new ways.
這種軟件可以教你用新的方法使用國際互聯(lián)網(wǎng)。
39． This software is excellent for making home pages.
這種軟件是制作網(wǎng)頁的好工具。
40． There’s been a big rush for it lately.
最近銷路十分好。
41． There is little demand for the goods.
這種商品的市場需求很小。
42． There is no more demand for this product.
這種產(chǎn)品不再暢銷了。
43． This type of machine is in great demand.
這一型號的及其有很大需求量。
44． Improvements have been made on the last model of this product.
這種產(chǎn)品的最新型號已經(jīng)改進過了。
45． It is more efficient.
這種產(chǎn)品更有效率。
46． Maintenance costs have been reduced substantially.
維修費已大幅度降低了。
47． The design is sure to attract attention.
這個設計一定很吸引大家的注意。
48． These kinds of products are very popular among young people.
這幾類產(chǎn)品在年輕人當中很受歡迎。
49． This product is patented.
這種產(chǎn)品已申請了專利。
50． The patent is pending for this product.
這種產(chǎn)品正在申請專利。
51． The new version of this software will be available in July.
這種軟件的新版本將在7月上市。
52． The function of this software has been greatly improved.
這種軟件的功能增加了很多。
53． Our products are easier to operate than our competitors’.
我們的產(chǎn)品同其它廠家相比操作簡單。
54． We take less time with an installation than our competitor.
我們的產(chǎn)品比起其它廠家安裝起來較省時。
55． One of the excellent points about this machine is that it rarely needs servicing.
這種機械的一大優(yōu)點是故障率較低。
56． You can save ten percent of your energy costs by using this machine.
使用這種機器可以節(jié)省10％的燃料費。
57． If you use this machine your productivity will increase by twenty percent.
使用這種機器可以使產(chǎn)量增加20％。
58． If the equipment can work three shifts per day, it can easily pay for iteself in a year.
如果以三班制來運作這套機器，那么一年就能輕易收回成本。
59． It’s just come out, so we don’t know the outcome yet.
這產(chǎn)品剛推出，還看不出銷售結(jié)果。
60． There’s a great demand for our new product.
我們的新產(chǎn)品市場需求很大。
【明天的內(nèi)容是Showroom Guide參觀產(chǎn)品陳列室】
Showroom Guide
當你帶領顧客到展覽室，你可以說：
Please come this way. I’d like to show you our showroom.
請走這邊。我想帶你參觀我們的產(chǎn)品陳列室。
I’ll take you to our showroom.
我會帶你到我們的產(chǎn)品陳列室。
Let me show you around our showroom.
讓我?guī)愕轿覀冴惲惺宜奶幙纯础?br />
如果有意說動顧客，買下某件特定產(chǎn)品時，可用：
Can I interest you in this one?
讓我向你介紹這種產(chǎn)品。
簡單的說明則可以用：
How about this one?
What about this one?
這東西如何？
為了減少顧客對品質(zhì)的懷疑，適時適當?shù)姆Q贊一下自己的產(chǎn)品，增加顧客對產(chǎn)品品質(zhì)的信賴，是絕對有必要的。比如，推銷襯衫時，我們可以說：
We have some fine shirts here. We guarantee its quality.
我們這里有幾件上好的襯衫，品質(zhì)保證。
最后，當客戶要離開的時候，千萬別忘了說：
Thank you for giving us your precious time.
謝謝你給我們寶貴的時間。
I’m very glad to have met you. I hope to see you again.
非常高興認識你。謝昂能跟你再次見面。
1．I did’t know you had a showroom in Guangzhou.
我以前不知道貴公司在廣州有個陳列室。
2．I don’t know your company is exporting so much.
我不知道貴公司的出口量這么大。
3．Is this new model on sale to the public already?
這種新機型已經(jīng)公開銷售了嗎？
4．Do you have any literature?
你有說明書嗎？
5．Are you interested in seeing everything?
你有興趣看每一樣東西嗎？
6．Can you demonstrate it?
能示范如何使用嗎？
7．Can you get this machine to start working?
你能開動這臺機器嗎？
8．All you have to do is push this button with just a soft touch.
你所要做的只是輕輕按下這個按鈕。
9．Can we just take a glance at some of your products?
我們可以瀏覽一下你們的產(chǎn)品嗎？
10．We like to give you a complete picture of our production range.
我們想讓你完全了解我們的產(chǎn)品。
11．Please take a look at this. It’s a new product.
請看看這東西，這是我們剛剛開發(fā)出來的一種新產(chǎn)品。
12．Did you enjoy visiting our showroom?
參觀我們的產(chǎn)品陳列室，還滿意吧？
13．Thank you for coming to our showroom today.
謝謝你今天蒞臨我們的產(chǎn)品陳列室。
Situational Dialugue(情景對話)
（一）
A＝Manager B=Client
A: I’ll show you around our showroom and explain all the exhibits here.
讓我?guī)愕轿覀兊年惲惺宜奶幙纯?，同時向你解釋這里所有的展品。
B：Do you have any literature?
你有說明書嗎？
A：Yes, here’s our catalog.
有，這是本公司的目錄。
B：Thanks.
謝謝。
A：Are you interested in seeing any particular item first?
你有興趣先看看一些特別的東西嗎？
B：No, I want to see everything.
不，我想看每一樣東西。
A：Then , shall we begin viewing the objects over there on the left?
那么我們就從左邊開始參觀，好嗎？
（二）
A＝Sales Manager B=Client
A: Did you enjoy visiting our showroom?
參觀我們產(chǎn)品陳列室，還滿意吧？
B：Yes, I did. You have a lot of attractive merchandise.
是的。你們很多貨品都相當吸引人。
A：Thank you. I hope you’ll place some orders before you leave.
謝謝。希望你在離開前下些訂單。
B：I’ll run through your catalog and make a list of what we’re likely t want.
我會很快看目錄，列表寫下可能要買的產(chǎn)品。
A：I see. Thank you for sparing your precious time.
知道了。占用您的寶貴時間－謝謝您。
B：Thank you for all the information.
也謝謝你向我提供了資訊。
【明天內(nèi)容：Factory Tour參觀工廠】
Factory Tour參觀工廠
對外向型企業(yè)來說，客戶要求參觀工廠是一件習以為常的事，也是企業(yè)推廣業(yè)務、樹立形象的一個很好機會。請熟記下面的實用語句：抵達工廠時說：“I hope the noise isn’t bothering you.”(希望這些噪音沒有吵到你)；參觀時不能久留時說：”We’re running a little short on time, so……”(我們的時間有限，因此……)；參觀活動結(jié)束，車子在外面等候時說：“This completes our schedule for today. I understand they have our car already wait”(今天的活動安排已經(jīng)結(jié)束。我想我們的車已經(jīng)在等候。)。
參觀介紹應從給人印象最深刻的部門開始，同時必須考慮客戶的要求，這時可用“Why don’t we start at the workshop. Mr…”(為什么不從工廠開始呢，××先生？)這樣，客戶將深感不虛此行。
介紹公司的情況，與其大肆吹噓是全國規(guī)模最大、員工最多的，不如盡量用實際數(shù)字說明，如多少占地面積、員工人數(shù)、年產(chǎn)銷量、市場占有率等?？傊?，舉凡有數(shù)據(jù)可循的資料多多益善。此外，介紹職工宿舍、休閑設施、附設餐廳等縣官設施，都能體現(xiàn)公司的規(guī)模與管理。
客戶來廠參觀，目的無非是想了解產(chǎn)品的制造程序、質(zhì)量及種類。這時，廠房可以安排放映幻燈片或錄像帶等加以系統(tǒng)介紹，“Now, we’ll show you a 30-minute film about our company.”(現(xiàn)在，我們給你放映30分鐘有關我公司的電視專題片。)。
1． Let me take you around the factory.
讓我?guī)愕焦S四周看看。
2． The power plant was built 5 years ago.
這座電力廠是5年前建立的。
3． We’d like to give a complete piecture of our operation.
我們希望讓你對本廠的運作有個整體的了解。
4． Would you please look through these pamphlets/brochures?
請你看看那幾本小冊子，好嗎？
5． I’m afraid you’ll have to wear an overall. It’s a hygiene requirement.
請穿上工作服，這是衛(wèi)生上的要求。
6． You need this for security.
你需要使用這個，以保證安全。
7． At present, there are 968 workers at the manufacturing plant.
目前，這座制造廠有員工968人。
8． Watch your step.
當心你的腳下。
9． I’m not familiar with that point. Let me call someone who is more knowledgeable.
關于那一點我不太熟悉。讓我打電話給比較了解情況的人。
10． It’s very important not to touch the machinary.
不要觸摸機器很重要。
11． Please come this way.
請這邊走。
12． Our company deals in a wide range of related products.
本公司經(jīng)營一系列相關產(chǎn)品。
13． How big is your company?
貴公司的規(guī)模有多大？
14． What is your market share?
貴公司的市場占有率是多少？
15． I’m not familiar with that part.
那一部分我不熟悉。
16． Well, shall we have a break? You must be tired, having seen all of our plants all at once.
好了，我們是不是應該休息一下呢？一下子參觀完我們?nèi)康墓S，你一定累了。
17． I hope you don’t mind having Chinese food for llunch.
希望你不介意午餐吃中國菜。
18． We still have plenty of time, so if there’s some place you’d like to stop by, please don’t hesitate to ask.
我們還有很多時間，所以如果你想在哪里逗留一下，請不要不好意思說。
19． We’re running a little short on time, so…
我們時間不太夠，所以……
20． Are all these available now?
這些產(chǎn)品都有現(xiàn)貨嗎？
21． Can you give me some samples?
你可不可以給我一些樣品？
22． If you decide to use our products, I’m sure you won’t be disappointed.
如果你決定使用我們的產(chǎn)品，保證不會使您失望的。
23． What’s the total amount of your annual sales?
請問您公司年度銷售額是多少？
24． For the fiscal year 2001 it was a little over 250 million yuan.
2001年會計年度，銷售額突破2.5億元。
25． What’s the percentage of your profit?
你的利潤有幾成？
26． What’s the total profit of your annual sales?
你全年銷售的總收益是多少？
27． What’s the percentage of overseas markets in proportion to domestic markets for your product?
你產(chǎn)品的內(nèi)銷和外銷比例是多少？
28． The ratio is about 7 overseas to 3 domestic.
七成外銷，三成內(nèi)銷。
29． What’s your annual output?
年產(chǎn)量是多少 ？
30． Here is a pamphlet about this plant’s yearly production.
這本小冊子是有關這家工廠的年度產(chǎn)品介紹。
31． What’s your market share?
你們的市場占有率是多少？
32． What’s the market share held by your company?
你們公司的市場占有率是多少？
33． That’s it. Is there anything else you’d like to see?
就這些。你還有什么別的想看的嗎？
34． Let’s go up to my office and discuss more…
我們上樓到辦公室去進一步討論…
35． What did you think of our factory?
你覺得我們的工廠怎樣？
36． What’s your overall impression?
你總的印象如何？
37． I’m very favorably impressed.
我的印象很好。
Price Negotiation商談價格
商談價格是買賣之間很重要的一環(huán)。商品的價值往往同商品的本質(zhì)關系密切。當要強調(diào)出口商品的品質(zhì)以使交易達到理想的價格時，我們可以說：This one is very good for 10 US dollars.(這東西絕對值10美元。)或These are slightly higher in price, but their superior quality makes them more valuable than the less expensive ones.(這些貨價稍微高了一點，但其優(yōu)異的品質(zhì)，使它們比那些便宜的貨，更有價值。)
在談到商品價格便宜時，買方切忌使用cheap這個詞，因為在西方人看來，它意味著商品是由廉價勞工（cheap labor）制造出來的廉價商品。應盡量使用reasonable這個形容詞。如：The price is quite reasonable.(這價格相當合理。)
討價還價的結(jié)果是雙方做出的讓步。在最后讓步時可說：“The best compromise we can make is …”(我們能做出的最大讓步是…)或者”This is the lowest possible price.”(這已是最低價格。)，然后堅定不移，否則，如果讓步太過分，就可能造成賣方的損失。
1． Let’s get down to business, shall we?
讓我們開始談生意好嗎？
2． I’d like to tell you what I think about that.
我想告訴你我的一些想法。
3． Are those prices FOB or CIF?
這些價格是船上交貨價還是運費及保險費在內(nèi)價？
4． Are these prices wholesale or retail?
這些價格是批發(fā)價還是零售價？
5． That’s too high.
價錢太高了。
6． Oh, no, this is the lowest price.
噢，不，這是最低價。
7． Let us have your rock-bottom price.
我們給你低價。
8． What’s the price range?
價格范圍是多少？
9． They start at one hundred and fifty yuan and go up to two hundred yuan.
它們以50元起價，至多到200元。
10． The price is quite reasonable.
這價格相當合理。
11． The price is unreasonable.
這價格高得不合理。
12． Can you make it a little cheaper?
=Can you come down a little?
=Can you reduce the price?
你能不能算便宜一點？
13． That sounds very impressive.
那似乎非常好。
14． That sounds reasonable.
那似乎非常好。
15． I’d like to hear your ideas on…
我想聽聽你關于……的看法。
16． You’re offering us this product at 1800 yuan per unit-is that right?
你提供我們的這種產(chǎn)品報價是每臺1800元嗎，對嗎？
17． We’d appreciate it if you could sell it to us for 1350 yuan per unit.
如果你能以每臺1350元的價格賣給我們，我們將不勝感激。
18． Taking the qulity into consideration, I think the price is reasonable.
考慮到產(chǎn)品質(zhì)量，我認為價格是合理的。
19． There’s one problem to be mentioned.
有一個問題要提出來。
20． The price we quoted is quite good for your country.
我們報的價格相當適合貴國。
21． The price you quoted is a little stiff for exporting.
你報的價格對于出口而言，有點偏高。
22． Your price is 15% higher than that of last year.
你們的價格比去年的高15％。
23．I think you misunderstood me on this point.
在這一點上我想你是誤會我了。
23． We’re in complete agreement.
我們完全同意。
25．I can’t make a decision at this time.
我無法現(xiàn)在做決定。
26. It’s not possible for us to make any sales at this price.
我們無法以這種價格銷售。
27．380 yuan is about as low as we can go.
380元大約是我們能出的最低價格。
28．I’m afraid I can’t agree with you there.
恐怕我不能同意您出的價格。
29．Your price is higher than that of other companies.
你方的價格比其它公司的價格要高。
30． But considering the high quality, our price is very reasonable.
不過鑒于產(chǎn)品的優(yōu)良質(zhì)量，我們的價格是非常合理的。
31．I don’t deny that the projector is top quality.
我并不否認放映機質(zhì)量上乘。
32．If you could go a little lower, I’d give you the order right away.
如果你方能把價格降低一點，我馬上向你們訂貨。
34．I don’t know if a change in L/C is possible.
我不知道改變信用證是不是可能。
35．Can we meet each other half way?
我們能折中一下嗎？
36．The price depends upon quantity.
價格因數(shù)量而定。
37． Can you offer a qquantity discount?
大批量采購有這口嗎？
38． If we order 2000 units or more, how much can you bring the price down?
如果定購2000臺以上，價格可降多少？
39． What would happen to the price if we doubled the order?
如果定貨量加倍的話，價格如何？
40． What discount can you offer for orders over 500000 yuan net?
訂貨凈額如果達50萬元，會有多少折扣？
41． If you order in large quantity I think a discount would be possible.
如果定貨量較大的話，我公司可以適當讓利。
42． As far as the base price is concerned, we want to do it in US dollars.
關于這個底價，我們要求以美元來支付。
43．I was asked to get a price discount from your company.
我專程來與貴公司商訂降價協(xié)議。
44． I’m sorry. I’ve already given you our lowest price.
對不起，我們給的價格已經(jīng)是最低了。
45． Let’s split the difference and call it 28.
我們平分價格差額，算作28怎么樣？
46． If you could come up with a really competitive price, we might be able to place a large order.
如果你能出個真正的具有競爭性價格，我們會大量訂貨。
47． Unless you can see your way to improve your price substantially, the chances of our closing the deal are rather slim.
除非你們價格上做出大的變動，否則我們成交的可能性很小。
48． Is it possible to reduce the price by 10%?
有沒有可能把價格降低10％？
49． It simply can’t stand such a big cut.
哪能經(jīng)得住這么大的削價。
50． I’m afraid we’ll have to go elsewhere.
恐怕我們得轉(zhuǎn)向它處了。
51． Let’s leave that for the time being.
暫時把這個問題擱一下。
52． I’m sorry we can’t make any reduction because the price quoted is already very low.
很抱歉，我們不能再降價了，因為我們所報的價格已經(jīng)夠低的了。
53． Our offer is very practical, so we are sorry to say that your counter-offer is unacceptable.
我們的報價很實在，我很遺憾地告訴您，你地還價我們無法接受。
54． We hope that you’ll take the initiative and bridge the gap.
希望你方采取主動來彌合差距。
55．I suggest around 450 US dollars per metric ton CIF Shanghai.
我建議把傷害到岸價定再每公噸450美元。
55． The best price we can accept is 138 yuan per metric ton.
我們能夠接受地最好價格為每公噸138元。
SITUATIONAL DIALUGUE(情景對話)
（一）
A＝Client B=Manager
A:Is this your best price?
這是最優(yōu)惠的價格嗎？
B:I’m afraid it is. That’s our rock-bottom price.
恐怕就這樣了。那是我們的低價。
A:That may be true, but if you make it cheaper, we’ll be able to place large orders continuously.
也許真的如此，但如果你能算便宜點，我們會有大批后續(xù)訂單。
B：About what price would you say?
你開個價吧！
A：I have to ask you for 12 yuan.
12元。
B：12 yuan is out of the question. The best price I can offer you is 12.5 yuan.
12元，不可能。最便宜也得算你12.5元。
（二）
A=Client B=Manager
A:The prices you quoted us are a little too high. I want a 15% discount.
你定的價格有點偏高。我要這個價格的8.5折。
B: I can’t give you a reduction like that!
我不能給這種折扣！
A:Look, I know you can manage that. I’ve already had a similar offer from your competitors.
嘿，我知道你能處理。你的競爭對手已經(jīng)給我類似的價格了。
B:These are slightly higher in price, but their superior quality makes them more valuable than the less expensive ones.
這些貨價稍微高了一些，但其優(yōu)異的品質(zhì)，使它們比那些較便宜的貨更有價值。
A：You have to meet my figure, if our company really wants to sell more.
如果我公司真想多買些，就得遷就我的價格。
B：Well, I need some time to think it over.
唔，我需要點時間考慮。
Packing & Transportation包裝與運輸
在國際商貿(mào)實務中，包裝與運輸是相互關聯(lián)在一起的。出口商品包裝是保護商品在運輸，遠距離流通過程中品質(zhì)完好和數(shù)量完整的必要條件，是充分體現(xiàn)商品價值及其使用價值的重要手段。適宜的商品包裝對保護商品、美化商品、宣傳商品及方便商品貯藏、運輸、使用和銷售都起著舉足輕重的作用。在實務操作中，出口商品的包裝應牡蠣符合科學、經(jīng)濟、牢固、美觀和適銷的要求。
國際貨物買賣合同中的包裝條款，主要包括包裝材料、包裝方式、包裝費用和運輸標志等內(nèi)容。包裝條件一般都由買賣雙方協(xié)定后，在合同中做出明確具體的規(guī)定。
了解和掌握包裝與運輸?shù)南嚓P只是，在接待客戶、與客戶訂立包裝與運輸協(xié)議時非常重要。
1． What do you think of our new packaging?
你認為我們的新包裝如何？
2． Your recommendation on improving packing would be appreciated.
如你方對改進包裝有什么建議，我們將不勝感激。
3． How would you pack this lot of tea sets?
這批茶具你們打算用什么包裝？
4． We use cardboard boxes.
我們用的是硬紙板箱。
5． We hope that you can make some improvement in the packing.
我們希望在包裝上能改進一下。
6． Do you have any specific request for packing?
你對包裝有什么具體要求嗎？
7． We hope tha the design and the color will suit American tastes.
我們希望圖案和花色能適合美國人的口味。
8． We have to make our products desirable.
我們要使我們的產(chǎn)品人人都想買。
9． First of all, I think we need to consider the design of our packaging.
首先，我認為我們需要考慮包裝設計。
10． I’ve come up with these high-tech grid designs which go well with a bold yellow font like this.
我已搞出這些高科技的格子設計，正面正好配上這樣的鮮黃色字體。
11． We want the garments to be packed for window display.
我們要求服裝的包裝便于櫥窗陳列。
12． Packing in cardboard box with a little bit of flower designs is suitable for display in supermarkets.
用盒上帶一點花卉圖案的硬紙盒包裝，適合超市展銷。
13. I’m afraid the cardboard boxes are not strong enough for the transport by sea.
這種紙箱用于遠洋運輸，恐怕不夠結(jié)實。
14.Could you use wooden cases for packing if you instead?
你們能否采用木箱？
15. We could use wooden cases for packing if you insist.
如果你們堅持，我們可以用木箱包裝。
16．Strong packing will ensure the goods against any possible damage during transit.
堅固的包裝可以確保貨物不會在運輸中受損。
17．For the back of the package, I like some type of illustration which shows someone using a computer.
我想可以在包裝盒的后面搞上一個人在使用電腦的圖形。
18．I’d like to listen to your opnion about packing for the woolen sweaters.
我想聽一聽你對羊毛衫包裝的意見。
19．Your blouses should be competitive not just in price, quality, but in packaging for blouses.
你方女襯衫不僅要在價格上、質(zhì)量上有競爭性，在包裝上也要有競爭力。
20．The appearance of a package that catches the eye will certainly be of much help in promoting the sales.
外觀引人注目的包裝肯定會對促銷有很大幫助。
【未完待續(xù)】
21．I like the package which is novel and attractive.
我喜歡新穎美觀的包裝。
22．Could you tell me how do you usually pack your blouses when you export them?
你可以告訴我貴方再出口女襯衫時是怎樣包裝的嗎？
24． Our packing now is wrapping each sweater in a transparent plastic bag first and then packing it in a small box which is exquisitely designed.
我們目前的包裝方法是將每一件羊毛衫都先裝入一個透明的塑料袋中，然后再裝進一個設計精美的小盒子里。
25．A nice packing helps finding a market.
好的包裝費用很大。
26 How do you like the packing?
你認為這種包裝怎么樣？
27 We hope the packing will be more attrac
也許有一天,我能把它看完
