1:事先和客戶做好詳細(xì)的計(jì)劃和安排(一定要細(xì)心,要想的周到,這樣就會(huì)給客戶留下深刻的印象),了解客戶的意向,有針對性的做好一切接待準(zhǔn)備工作。 2:有條理的介紹產(chǎn)品,重點(diǎn)介紹公司的主打產(chǎn)品和客戶需求的產(chǎn)品。(當(dāng)客戶問完他所感興趣的產(chǎn)品后要求參觀工廠,而這時(shí)你可以向他介紹了你們公司的另一他原先不感興趣的主打產(chǎn)品,通過你的介紹和示范,客戶也許會(huì)對這個(gè)產(chǎn)品產(chǎn)生了濃厚的興趣,也將它列入了試定的范圍之內(nèi)。) 3:最好安排比較專業(yè)的人士參加會(huì)議,這樣也是對客戶的一種尊重,同樣在與客戶的溝通中也會(huì)得到更專業(yè)的技術(shù)支持,讓客戶對技術(shù)更加信任。 4:合理安排時(shí)間。(這樣才能在規(guī)定的時(shí)間內(nèi)把該做的事有效的做好。) 外國朋友比較忌諱吃帶頭的食物,比如說蝦。 新手接待客戶訪問要注意以下問題 一來訪的日本客人來訪向提出一系列的問題,現(xiàn)寫出來,希望對新手在客人來訪時(shí)不知如何準(zhǔn)備的朋友有幫助。 1、Do you have the dealings with the Japanese Company? 2、How percentage do you deal all over the world? Ex) America 40%, Europe 50%, Asia 10%? 3、How percentage of the Frame do you production? 4、Number of your Designer 5、Production Lead time 6、MOQ 7、The number of employees 8、Which can you use the material? 9、Can you polish the Glass edge? 10、Can you use Acrylics instead of glass? 11、What kind of machine do you use? 12、What kind of finishing is possible for you? 13、What kind of paint do you use? 14、Are you testing the quality of your products? For example Color. 15、Can you print our original Face Paper? 16、Can we send the print Data by Illustlator Data. 17、Can you make the Matt Paper? 2mm thickness. 18、What kind of box do you have? 19、Please let me know the development schedule of new items. In order to visit you again, we want to know the release time of new items. 20、Is there any vacation in connection with production of items? 一美國客人訪問工廠前提出如下問題: 1.Size of Factory, how many square meters: 2. Number of Workers at Factory 3.Shipping Port: 4. What is the main production material of your factory: 5. What are your top three selling items: 6. How many containers does your factory ship each month. 7. Do you sell to United States customers directly, or do you sell through a trading company: 8 . Does your factory have an Export License or do you work through an Export Agent: 9. Which airport is the closest to your factory? 10. Which hotel would be the closest to your factory?
我是工廠,我英語還好吧。 就是我覺得我們工廠金融危機(jī)影響很大,現(xiàn)在又剛開始做。 所以車間暫時(shí)沒有員工。 我是覺得人氣不旺,給客戶影響不好。
1.準(zhǔn)備合格的翻譯人員或談判人員; 2.做好接待準(zhǔn)備; 3.適當(dāng)布置工廠和辦公場所,尤其是會(huì)議(或談判)場所。